Because of the accessibility and benefits of digital communication platforms, more and more people use mobile phones and other electronic devices as well as mobile messaging apps to communicate with their loved ones or conduct their businesses.
While companies and employees use mobile applications to quickly and efficiently contact their colleagues and clients, regulated sectorsare required to use mobile archiving solutions to capture and store these text messages and voice calls. Business text archiving is crucial for these regulated sectors, such as the public sector and the financial industry, as it keeps them in line with industry compliance standards and prevents them from facing a legal dispute.
In the US, the Public Records Laws mandate the public sector to monitor text messages and voice calls; meanwhile, businesses in the financial industry are required by the Financial Industry Regulatory Authority and the Securities and Exchange Commission to use mobile archiving solutions. Consequently, the Markets in Financial Instruments Directive necessitates businesses in the EU to use archiving solutions to retain their business communications.
Companies like TeleMessage offer instant message recording solutions which can help various enterprises with their data retention policies. Besides achieving regulatory compliance, these archiving solutions can also enhance a business’s data security and prevent employee misuse and data leakage.
It is worth noting that there is no universal solution to archive messages. Various companies in different industries have different policies when it comes to archiving mobile communications. Furthermore, different mobile archiving solutions have their respective advantages and disadvantages influenced by mobile archiving’s complexities. For more information, see this infographic from TeleMessage.